Terms & Conditions
These terms and conditions (the “Terms and Conditions”) are the terms and conditions upon which One Splendid Day (“we/us”) makes available to you, the client, any of our services. By paying the booking fee to secure your styling and/or wedding flowers with One Splendid Day you agree to the following terms and conditions.
A £100 non-refundable* booking fee is required to secure your date.
A breakages deposit will also be charged and is fully refundable after all of the items have been returned undamaged. Please note it can take up to 7 days after the items have been returned for the money to be refunded.
Full payment is required 4 weeks prior to your required date. Payment methods: Cheques or bank transfer (preferred).
The price of your package and what is included will be discussed before you pay your initial booking fee. Any further styling/items required may incur additional charges.
If you have to cancel your order, please do so 60 days before your event.
If items are broken or lost during the period of your hire the items will incur a replacement fee.
Items must be returned in the same condition as when they were given to you. If any items have been lost or broken they need to be found/replaced within one week or they will incur a replacement
One initial consultation is available for clients in Penarth or over the phone or via Zoom/Facetime. Should you request another meeting or a visit to the venue together this will be charged at a rate agreed by both parties. We are available to liaise over email as and when you wish.
The venue styling package and what is included will be agreed with One Splendid Day and the client before full payment is made. You are able to amend your package at any time up until 30 days before your wedding date.
The client gives permission for One Splendid Day to contact the venue and vendors to confirm event details.
The client understands and agrees that it is not One Splendid Day’s responsibility to set up or breakdown any items that are dropped off from other vendors or other persons, unless agreed to prior to the event date.
If we are installing items on tables, we will require all linen on the tables ready for us to dress. If you have hired table runners from us, please ensure that the venues are aware so that they do not lay the table with crockery/cutlery prior to receiving these. If necessary we can post these in advance at a cost to the client.
We are unable to un-stack or put out chairs at your venue. This is something you need to arrange with the venue before our arrival. If there is an issue and we do need to put chairs out, there will be an additional charge. This payment will be taken directly from your security deposit and a receipt will be sent.
It is your responsibility to arrange with your venue to have the correct amount of chairs available for us to dress. We will only dress the chairs that have been put out for us.
One Splendid Day will not accept responsibility for damage or injury caused to person or product as a result of this hire arrangement, unless negligence on the part of One Splendid Day can be shown. All goods are hired and are the responsibility of the client until they are returned to One Splendid Day.
Checking and Signing
Upon signing the booking form you agree to these terms and conditions and agree that you are fully responsible for the care of all items during your event and they are expected to be return to One Splendid Day in the same condition.
All One Splendid Day products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute a previously agreed ingredient or component within a design of equivalent value and quality without notice. This includes specific flowers/ plants and sundries that may not be available. I would stress that flowers and plant material are natural products and colours may differ/ be unavailable to those agreed but we will always make every effort to source products accordingly.
In the event that One Splendid Day are unable to supply product, service or any substitute product or service to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full.
Full payment for the product or service must be received prior to the event or service and no less than 2 weeks before the event. One Splendid Day reserves the right to cancel any wedding flowers, if payment is not made by this date. We are not obliged to offer any compensation for inconvenience caused.
Once flowers have been confirmed, any subsequent changes made to a wedding order must be submitted in writing by the bride, groom or appointed acting party. One Splendid Day will order your wedding flowers approximately ten to fourteen days before your wedding date, dependent on type of flowers chosen. You will not be allowed to make any significant changes after the order has been placed without additional fees. We will, however try to make small changes where possible to accommodate your needs.
One Splendid Day will personally deliver and set up your flowers unless otherwise agreed. For large events trusted assistants are brought in to ensure smooth and timely set up.
One Splendid Day accept no responsibility for any damage caused by flames or lit candles at an event once we have left the wedding set up. Whilst One Splendid Day provide candles and candle vessels, it is usually the caterer and/ or venue staff that light them and we will not therefore be held accountable for any damage caused by them.
Cancellation of the One Splendid Day products or service must be notified as soon as reasonably possible. Any booking fee paid will be retained regardless of the circumstances of the cancellation. We must receive full payment 2 weeks before the event. If you cancel your event within this time, after we have received payment from you, we will be unable to offer a refund, and will retain the full amount.
Because of the perishable nature of our products, the client will be advised upon delivery how to store/ care for your product and we ask that you fulfil this. Usually, the instruction will be to keep the product in a cool place, away from draft, heat or strong fumes and, if a bridal bouquet, in its water bubble, tissue paper or gift bag until usage.
Whilst we agree to use our reasonable endeavours to ensure that One Splendid Day service is fully operational and error-free we cannot guarantee this. Acts of God, sudden ill health and adverse weather conditions may affect our ability to deliver the One Splendid Day product or service. However, in cases of adverse weather we will remain in contact with the client in the lead up to the event and, if the event is out of season, we will discuss a contingency plan with the client. We have contingency plans for such occasions of sudden ill health. If Harriet Jones of One Splendid Day is unable to personally complete or deliver your event, then this will be completed by a member of our experienced freelance team or outsourced accordingly. Ultimately, we can accept no responsibility for Acts of God, sudden ill health or adverse weather conditions and if we are prevented from providing the One Splendid Day service or product as agreed, then we can only offer a refund of full monies paid.
Items borrowed from One Splendid Day (such as vases, containers, props, silk flowers) shall at all times remain the property of One Splendid Day. You are responsible for the goods during the hire period from the time of delivery until the goods are accepted back into the possession of One Splendid Day. All items must be returned in the condition they were delivered or a replacement fee for the item will be charged. The hire period for all goods supplied by One Splendid Day will be variable and agreed prior to your wedding day, along with details for return/collection.
We reserve the right to supplement and amend the Terms and Conditions of One Splendid Day product or service from time to time. We will inform the client of any changes to the One Splendid Day terms and conditions.
By the act of paying a booking fee you are proceeding with the booking and entering into a contract and therefore agree to these Terms and Conditions.
Additionally, we reserve the right to suspend, restrict or terminate One Splendid Day products or services for any reason at any time.
The following is a broad description of the way One Splendid Day processes personal information:
We process personal information to enable us to promote our goods and services, to maintain our accounts and records and to support and manage our resources.
We also process information on the lawful basis of creating contracts. Processing of information is necessary for a contract to be created between us or because you have asked us to take specific steps before entering into a contract. Examples might include providing quotes or other pre-booking information as well as bookings and payment processes.
Additionally we process information for legitimate interests. Processing is necessary for our legitimate interests or the legitimate interests of a third party. For example in order to set up a meeting, the event itself, take down after the event and any on-going queries etc.
We process information relevant to the above reasons and purposes. This may include personal and contact details, family, lifestyle and social circumstances, financial details and goods or services provided.
We process personal information about our customers and clients, suppliers and service providers, venue staff and other professional experts, as relevant.
We sometimes need to share the personal information we process with the individual themselves and also with other organisations. Where this is necessary we are required to comply with all aspects of the General Data Protection Act (GDPA). We may need to share some of the personal information we process, for one or more reasons, with the following organisations. Family, associates and representatives of the person whose personal data we are processing, associate wedding & events suppliers, such as stationers, florists, wedding planners (both venue-based and independent), other venue stylists, DJs & other entertainers, goods suppliers, cake makers, bridal & occasion wear / dressmakers and photographers etc, venue-based staff and management, website, telephone, email and social media providers, designers and maintenance businesses, accounting, taxation and other financial organisations, central government agencies (e.g. HMRC), suppliers and service providers.
We will securely retain your information for up to six years after your (last) wedding / event, for reference and analytical purposes as well as tax purposes.
Under the General Data Protection Act 2018, you have rights as an individual which you can exercise in relation to the information we hold about you, including the right to access your data, have any amendments made, have your data removed from our records and, where necessary, complain to the ICO if you think there is a problem with the way we are handling your data.
*Should your wedding become postponed due to COVID-19 we will do everything we can to accommodate your new date. If we cannot accommodate your date your £100 booking fee will be refunded to you.